Cancel and Refund Policy
Refunds are typically the result of an after-the-fact fee dispute, accounting error, or a statement from the client conveying displeasure with the quality of legal services provided.
Aphiwat Bualoi Law Office Co., Ltd. processes all written requests for refunds. Our firm will review the entire contents of the client’s physical, electronic, and billing file when processing the request. Within seven (7) days, our firm will send a written response either denying the request, requesting more information, or granting the request. The decision as to the response remains completely within the discretion of the law firm.
Ultimately, the attorneys and staff at Aphiwat Bualoi Law Office Co., Ltd., would like to avoid the need of ever having to consider a refund. We are always aiming to be as transparent in our representation as possible. So, we encourage our clients to ask their questions or communicate their concerns to our office immediately. We will then try to answer or address immediately. Such a process also permits our firm to continue to grow and improve its services. For example, we may change an internal process or add language to our attorney-client fee agreement to prevent the misunderstanding in the future.